TERMS AND CONDITIONS

Welcome to Potrero ATV Tours! We look forward to meeting you and providing you with the best tours Costa Rica has to offer. Before you book with us, we ask that you take a moment to read our terms and conditions.
While we do our best to make sure your activity goes as planned and as advertised, we ask that you remain flexible if your activity does not go exactly as anticipated. This might include delays in your tour start time, delays in pick up times or delays while your guides are prepping for your tour. Here in Costa Rica infrastructure problems, weather and other variables can sometimes delay or even at times cancel tours and activities. At Potrero ATV Tours, we do everything in our power to plan and anticipate for such things and 95% of all of our tours go off without a hitch., if however, there are delays we will do our best to accommodate you and ask that you are flexible should there be changes to your tour schedule.
Tours and activities are not considered confirmed and or reserved until your booking has been paid, completed and you have received a booking confirmation email. If you have any questions about your activity booking, please contact us and include your booking date and time so we can respond to you quickly and accurately.
For long distance tours outside of Playa Flamingo and Playa Potrero there is a four-person minimum to form a group and your tour may be combined with another group to make up a minimum of four persons or more. Private tours with less than 4 people can be booked. Contact us for these rates and tour packages.
Potrero ATV Tours recommends you use your own transportation to reach our offices for ATV tours, if you require transportation, please contact us for accommodations.
Cancelation policy:
Less than 90 days: No Refunds Permitted. Reschedule if possible. Potrero ATV Tours Credit Voucher for tour value.
90 days or more before tour start time: 90% refund
Tour canceled by Potrero ATV Tours: 100% Refund
Unless the integrity or the conditions are really adverse, with the exception of rain, our tours are cancelled.

Refunds typically take 2-3 business days and will appear on the credit card that was originally used to book your tour. If you have any questions, please contact us by text or email.
General Terms and Conditions:
Neither Potrero ATV Tours nor its authorized agents shall offer or pay any discounts or refunds for missed or unused services which were missed or unused by the Client due to no fault of Potrero ATV Tours, its agents, or representatives.

Credit Card Payments are processed online and are final. By using Potrero ATV Tours Online booking system, customer is agreeing to not initiate any charge backs or credit card claims and will at all times act in good faith regarding communication with provider and settlement of any potential dispute. If a dispute arises, customer agrees to abide by binding arbitration according to Costa Rica Law and local business best practices.

Social Media Opinions reviews and feedback: Customer acknowledges the importance and value of Social Media platforms to Potrero ATV Tours and its business and agrees to enter into a fair dialog, communication and dispute resolution process giving Potrero ATV Tours an opportunity to resolve any outstanding issues before posting any negative or derogatory opinions of the company on social media platforms such as TripAdvisor, Google and other sites.

The Client acknowledges that the nature of Product tours is adventurous and may involve a significant amount of risk to Clients’ health and/or safety. The Client hereby assumes all such risk and does hereby release Potrero ATV Tours from all claims and causes of action arising from any damages or injuries or death resulting from these risks inherent in travel, visiting foreign destinations, and participating in adventurous activities such as those included in Product itineraries.

Accommodation, transportation, activities and excursions, and other components of Potrero ATV Tours’ Products will be arranged by Potrero ATV Tours with suppliers local to the region where the Product operates, who may themselves engage the services of local operators and/or sub-contractors. Standards of hygiene, accommodation and transport in some countries where Product tours take place are often lower than comparable standards than what the Client may reasonably expect in their home country or region. Potrero ATV Tours at all times endeavors to appoint reputable and competent local suppliers and to comply with all applicable laws and regulations concerning health and safety in the regions where Product tours operate. The terms and conditions of all suppliers of Product components will be applicable to the Product component provided by such supplier and are expressly incorporated into these Terms and Conditions. These may limit or exclude liability of the supplier. The liability of Potrero ATV Tours will not exceed that of any supplier of any Product component. The components that make up each Product tour shall be regarded as having been satisfactorily performed and delivered solely in reference to the regulations and laws concerning health and safety in the applicable jurisdiction where such component is operated.

The Client acknowledges by booking a Product and/or agreeing to travel with Potrero ATV Tours that the nature of this type of travel requires considerable flexibility and acknowledges that they will permit reasonable alterations to the Product and/or itinerary by Potrero ATV Tours. The Client acknowledges their understanding that the route, schedules, itineraries, amenities and mode of transport may be subject to change without prior notice due to circumstances or events, which may include sickness or mechanical breakdown, incidents in the location where the Product will be operated, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, extreme weather and other unpredictable or unforeseeable circumstances which are beyond the reasonable control of Potrero ATV Tours.

At all times the decision of Potrero ATV Tours Group Leader or other designated representative will be final on all matters regarding safety and wellbeing of Clients and operational requirements of the Product tour. By travelling with Potrero ATV Tours, the Client agrees to abide by the authority of the Tour Leader or designated representative. The Client must at all times strictly comply with all applicable laws and regulations of all countries and regions visited on the applicable Product tour. If the Client is affected by any condition, medical or otherwise, that might affect Client’s ability to travel or participate in adventure travel activities, Client’s enjoyment of the Product tour being booked, the ability to travel or enjoyment of any other Clients on the Product tour, or the treatment to be administered to the Client in any emergency situation, the Client must advise us at the time of booking and complete a medical form provided by Potrero ATV Tours, along with any other documents reasonably requested by Potrero ATV Tours to ensure the health and safety of all Clients who travel with Potrero ATV Tours.

Clients agree that they are responsible for any costs incurred by Potrero ATV Tours, suppliers or partners, as a result of damage, destruction, theft, or excess cleaning fees related to Client’s accommodation, transport, rentals or other use of facilities while on Tour. Clients agree to immediately report any pre-existing damage of this kind to staff of the accommodation, transportation service, or facility (as appropriate) and/or a Potrero ATV Tours representative as soon as possible upon discovery by the Client.

Client agrees to take all prudent measures in relation to their own safety while on any Potrero ATV Tours excursion, including, but not limited to, the proper use of safety devices such as seat belts, harnesses, and helmets, and obeying all posted signs and warnings in relation to Client health and safety. Potrero ATV Tours shall not be liable for any failure on the Client’s part to comply with this paragraph.